FAQ

Below you’ll find answers to the questions we get asked the most about student living.

General

How can I contact you?

You may contact us via phone at (806) 205-6400 or in-person at 47 Valleyview Road, Canyon, TX 79015.

When can I visit the property?

Our Leasing Office is open 6-days a week, Monday – Friday 10:00 a.m. to 7:00 p.m. and Saturday 10:00 a.m. to 5:00 p.m.

Leasing

Can I choose where I live?

We do accept location requests as entered into the Interest page on the application, but requests are not guaranteed and will be taken on a first come first served basis according to lease sign dates and availability.

What is the deposit for?

Your security deposit covers damages to your bed-space, living/dining room and kitchen that are considered above and beyond normal wear and tear. The deposit will also be applied to any move out charges for cleaning, utilities, or other fees as applicable.

What is the payment plan for rent?

Rental installments are based on the total days of occupancy for the entire lease term; that total is then divided into equal installments due on the 1st of every month. Grace periods and late fees are outlined in your lease contract.

How can I pay my rent?

Rental installments can be paid electronically through your personal Resident Portal with a credit/debit card or e-check, in-person or mailed via check, cashiers’ check, or money order. Cash payments are not accepted.

Can I pay my rent with a student loan?

Rental installments can be paid with student loan disbursements; however we do not have the ability to receive distribution directly from the disbursing entity.

Can I move in before my contract starts?

Apartment homes are guaranteed on the lease start date indicated on your lease.  If you need to move-in before your lease start date, you must receive written approval from the property manager; documentation and additional fees may be associated with early move-ins.

What's included?

What utilities are included?

Internet, sewer, garbage and water are all included in your rent. Electricity is billed per apartment. There is an annual service fee of $60 for Conservice Utility Management which covers the cost of service for billing roommates for their portion of utility charges, making it easier for everyone.

What appliances are included?

Stove range, fridge, microwave, dishwasher.

What furniture is included?

Couch, side chair, end table, tv stand, coffee table, full size bed, dresser, desk.

What is the pet policy?

Yes, we allow pets. There is a $350 pet fee (non-refundable) upon lease signing and $25 per month charge. Please contact the office for more details.

Roommate matching and requests

Can I live with my friends?

All applications include a “preferred roommate” field for you to list any requested roommates. We cannot guarantee any roommate requests, but we do our best to keep requested roommates together based on availability.

Do you allow couples?

Anyone can live in our units as long as they meet our qualification guidelines.

How do you decide who I live with?

The online housing application includes an Interest page with several questions related to cleaning habits, sleeping habits, studying habits, hobbies, etc. This data is used for roommate matching. We do not guarantee a perfect match for all roommates.

Can I change rooms if I am unhappy with my allocated roommate?

You can transfer units based on availability. Transfer fees and documentation will be required before you can pick up new keys.

Maintenance and subletting

How are maintenance requests handled?

All residents have a 24-hour Resident Portal where maintenance requests can be submitted. Requests can also be submitted over the phone or in person at the office. Maintenance requests are completed in order of priority and date received. Most requests will be completed within 48 business hours. Any delays will be communicated to the resident. After hours emergencies must be reported to the office via the after-hours service line and will be responded to within 1 hour.

Who can I speak to if I have a problem?

Our office staff are ready and willing to help however we can. Please call or stop by the front desk to discuss your situation and the appropriate person will address it. You can also submit all inquiries through the 24-hour Resident Portal.

Do you provide summer housing?

Our community provides housing all year round and would love to accommodate you for the summer months based on availability.

What is your cancellation policy?

Once your lease is signed, you are fully responsible for that contract. If you wish to cancel your lease, you will need to find someone to take over the lease contract and pay any applicable re-let fees. The new applicant will need to pass the credit, background and eviction screening before they are approved to take over your lease contract.

Can I sublet my room?

The community does not allow subletting, but we do allow you to re-let the remainder of your contract at any time during the lease term. There is a re-let fee due at the time of move out and your specific fee is outlined in your lease. A new tenant, who passes our screening requirements, must first be found to take over the remainder of your lease contract before the re-let is approved.